RedSky incident
VoIP Positioning Center (VPC) Incident Notice (TT 898007)
RedSky experienced a notice incident on December 30, 2025 affecting Call Routing, lasting 24d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 30, 2025, 10:17 PM UTC
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-30 13:40 CST with an expected time to resolution of . The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs FCCID 6954, Tyler Poice Department, Smith County, Texas. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 898007 or your service provider.
- resolved Jan 24, 2026, 03:08 AM UTC
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2025-12-30 13:40 CST with an expected time to resolution of 2026-01-23 15:04 CST. The cause of the outage was: Motorola made a configuration change on the PSAP CHE. Routing in the Prod VPC was restored and a test call was successfully made at 3:04pm Central time 1/23/26.. The issue was affecting 9 1 1 call delivery to the following PSAPs FCCID 6954, Tyler Poice Department, Smith County, Texas. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 898007 or your service provider.