RedSky incident
VoIP Positioning Center (VPC) Incident Notice (TT 916248)
RedSky experienced a notice incident on January 29, 2026 affecting Call Routing, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 29, 2026, 05:34 PM UTC
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-01-28 12:09:19 CST with an expected time to resolution of Unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCC ID 3608 Brown County PSAP, Brown County, MN; FCC ID 3687 Murray County Sheriff's Office, Murray County, MN. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 916248 or your service provider.
- resolved Jan 30, 2026, 06:31 PM UTC
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-01-28 12:09:19 CST with an expected time to resolution of 2026-01-30 11:30 CST. The cause of the outage is: A configuration change was implemented. The issue affected 9 1 1 call delivery to the following PSAPs: FCC ID 3608 Brown County PSAP, Brown County, MN; FCC ID 3687 Murray County Sheriff's Office, Murray County, MN. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 916248 or your service provider.