RedSky incident
VoIP Positioning Center (VPC) Incident Notice ? TT 880064
RedSky experienced a notice incident on December 4, 2025 affecting Call Routing, lasting 70d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2025, 12:38 AM UTC
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 12/03/2025 01:27 PM CT with an expected time to resolution of Unknown. Unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Lees Summit Police Department (FCC ID: 3846) Jackson County, MO. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT880064 or your service provider.
- resolved Feb 12, 2026, 04:26 PM UTC
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 12/03/2025 13:27 PM CT with an expected time to resolution of 12/12/2025 13:33 PM CT. The cause of the outage is: CHE configuration generating erroneous SIP signaling; this was corrected with a CHE configuration change. The issue is affecting 9 1 1 call delivery to the following PSAPs: Lees Summit Police Department (FCC ID: 3846) Jackson County, MO. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT880064 or your service provider.