VoIP Positioning Center (VPC) Incident Notice (TT 930222)

Update timeline

1. investigating Feb 20, 2026, 12:16 AM UTC

   This is a Update notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-13 19:15 CST with an expected time to resolution of unknown. The cause of the outage is: LSA Neptune Down. . The previous final notice is rescinded. ATT repair did not keep. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 801, Los Banos Police Department, Merced County, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930222 or your service provider.

2. resolved Feb 24, 2026, 01:49 AM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-13 19:15 CST with an expected time to resolution of 2026-02-19 23:19 CST. The cause of the outage is: LSA Neptune Down. . The issue affected 9 1 1 call delivery to the following PSAPs: FCCID 801, Los Banos Police Department, Merced County, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930222 or your service provider.