VoIP Positioning Center (VPC) Incident Notice (TT 930039)

Update timeline

1. investigating Feb 19, 2026, 11:35 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-12 15:25 CST with an expected time to resolution of unknown. Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 8397, University of Oklahoma PD, Cleveland Co, OK. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930039 or your service provider.

2. resolved Mar 02, 2026, 10:17 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-12 15:25 CST with an expected time to resolution of . The cause of the outage is: an ESN mismatch with ATT. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 8397, University of Oklahoma PD, Cleveland Co, OK. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930039 or your service provider.