RedSky incident
VoIP Positioning Center (VPC) Incident Notice (TT 930039)
RedSky experienced a notice incident on February 19, 2026 affecting Call Routing, lasting 10d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 19, 2026, 11:35 PM UTC
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-12 15:25 CST with an expected time to resolution of unknown. Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 8397, University of Oklahoma PD, Cleveland Co, OK. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930039 or your service provider.
- resolved Mar 02, 2026, 10:17 PM UTC
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-12 15:25 CST with an expected time to resolution of . The cause of the outage is: an ESN mismatch with ATT. The issue was affecting 9 1 1 call delivery to the following PSAPs: FCCID 8397, University of Oklahoma PD, Cleveland Co, OK. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930039 or your service provider.