RedSky incident
VoIP Positioning Center (VPC) Incident Notification (TT960715)
RedSky experienced a notice incident on April 1, 2026 affecting Call Routing, lasting 15h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 01, 2026, 11:19 PM UTC
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-01 16:16 CST with an expected time to resolution of Unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: Broward County Central Regional PSAP (FCC ID: 8553) Broward County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT960715 or your service provider.
- resolved Apr 02, 2026, 02:26 PM UTC
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-04-01 16:16 CST with an expected time to resolution of 2026-04-02 02:44 CST. The cause of the outage was: AT&T fiber cut. The issue was affecting 9 1 1 call delivery to the following PSAPs: Broward County Central Regional PSAP (FCC ID: 8553) Broward County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT960715 or your service provider.