VoIP Positioning Center (VPC) Incident Notice (TT960701)

Update timeline

1. resolved Apr 04, 2026, 12:05 AM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-04-01 16:09 CST with an expected time to resolution of 2026-04-02 17:00 CST. The cause of the outage was: A fiber cut. This is an Initial/Final Incident Notification for Incident ID TT 960701. Outage reporting was delayed due to downstream vendor investigation and impact scope confirmation. The issue was affecting 9 1 1 call delivery to the following PSAPs: PSAP: 1518, Greater Orlando Aviation Authority, Orange, FL; PSAP: 1540, Indian River County Sheriff?s Office, Indian River, FL;PSAP: 1609, Orange Park Police Department, Clay, FL; PSAP: 1641, Riviera Beach Police Department, Palm Beach, FL; PSAP: 8553, Broward County Central Regional PSAP, Broward, FL PSAP: 1582, Melbourne Police Department, Brevard, FL; PSAP: 1616, Palm Bay Police Department, Brevard, FL; PSAP: 8554, Broward County North Regional P S A P, Broward, FL; PSAP: 8555, Broward County South Regional P S A P, Broward, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT960701 or your service provider.