Log In Issues

Update timeline

1. investigating Apr 10, 2026, 12:22 PM UTC

   We are currently investigating issues with logging into the portal. We are not seeing any issues with calling.

2. investigating Apr 10, 2026, 12:22 PM UTC

   We are currently investigating issues with logging into the portal. We are not seeing any issues with calling.

3. investigating Apr 10, 2026, 01:08 PM UTC

   We are seeing call routing being impacted as well. We will continue to update as we have updates

4. investigating Apr 10, 2026, 01:32 PM UTC

   We are continuing to investigate the issue. We are seeing issues with call routing and portal availability within the wxc.e911cloud.com environment.

5. monitoring Apr 10, 2026, 02:13 PM UTC

   A fix has been implemented and we are monitoring the results. RedSky will post an RCA here as we have an update.

6. resolved Apr 10, 2026, 11:24 PM UTC

   We've identified that around 11:20 pm central time last night a spike in load on a critical database caused unresponsiveness and triggered failover to the standby instance. Unfortunately a critical service failed to reconnect to the standby instance. When it was recognized which service was failing to connect to the database, that service was restarted and normal operation resumed. We are continuing to investigate the initial catalyst of the issue, the increased database load. We have also identified some key measures to guard against a repeat scenario and we are testing those in preparation for an emergency update.