Redpanda incident

Slack to Zendesk Support sync currently non functional.

Major Resolved View vendor source →

Redpanda experienced a major incident on May 9, 2026, lasting 2d 6h. The incident has been resolved; the full update timeline is below.

Started
May 09, 2026, 01:13 AM UTC
Resolved
May 11, 2026, 08:10 AM UTC
Duration
2d 6h
Detected by Pingoru
May 09, 2026, 01:13 AM UTC

Update timeline

  1. identified May 08, 2026, 02:25 PM UTC

    Status: Identified The Redpanda slack to Zendesk integration is currently down due to ongoing vendor issues. Users should use https://support.redpanda.com/hc/en-us to log new support tickets, view existing ones and respond until this issue is resolved.

  2. identified May 09, 2026, 01:13 AM UTC

    Status: Identified The Slack to Zendesk integration issues has been resolved by the vendor and is now functioning.