Rediker Software incident

Cloud Access Desktop Client Connection Issues Reported for Middle Eastern Clients

Minor Ongoing

Rediker Software is currently experiencing a minor incident, which began 146d ago. The vendor's full update timeline is below.

Started
Dec 21, 2025, 06:57 PM UTC
Resolved
Ongoing
Duration
● 146d 6h
Detected by Pingoru
Dec 21, 2025, 06:57 PM UTC

Update timeline

  1. investigating Dec 21, 2025, 06:57 PM UTC

    Some users may be experiencing a black screen when connecting to Administrators Plus Classic using the installed Windows or Mac application. If you experience this issue, please connect to Administrators Plus Classic using the HTML5 Cloud Access option using the following link: https://cloud6.rediker.com/EricomXml/index.htmlEricomXml/index.html