Rediker Software incident

Cloud Access Desktop Client Connection Issues Reported for Middle Eastern Clients

Minor Resolved

Rediker Software experienced a minor incident on December 21, 2025, lasting 205d 22h. The incident has been resolved; the full update timeline is below.

Started
Dec 21, 2025, 06:57 PM UTC
Resolved
Jul 15, 2026, 05:53 PM UTC
Duration
205d 22h
Detected by Pingoru
Dec 21, 2025, 06:57 PM UTC

Update timeline

  1. investigating Dec 21, 2025, 06:57 PM UTC

    Some users may be experiencing a black screen when connecting to Administrators Plus Classic using the installed Windows or Mac application. If you experience this issue, please connect to Administrators Plus Classic using the HTML5 Cloud Access option using the following link: https://cloud6.rediker.com/EricomXml/index.htmlEricomXml/index.html

  2. resolved Jul 15, 2026, 05:53 PM UTC