Rediker Software incident

BrightArrow Short Code Messaging Disruption

Minor Resolved

Rediker Software experienced a minor incident on August 27, 2026, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 03:33 PM UTC
Resolved
Aug 27, 2026, 06:44 PM UTC
Duration
3h 11m
Detected by Pingoru
Aug 27, 2026, 03:33 PM UTC

Update timeline

  1. monitoring Aug 27, 2026, 03:33 PM UTC

    We want to make you aware of an unexpected disruption impacting BrightArrow’s short code text messaging service. As a result, BrightArrow has moved all clients over to a 10-digit long code (424-2##-####) delivery option. While this issue is being addressed, all text messages will be delivered via a 10-digit long code and are limited to 306 characters with no links. BrightArrow has identified the cause and is working to implement a resolution. Ensuring reliable message delivery remains our highest priority, and we will notify you as soon as full service is restored. Thank you for your patience.