Red Sift UK experienced a minor incident on January 9, 2026 affecting Web Application and APIs and Infrastructure, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 09, 2026, 10:45 AM UTC
We are experiencing connectivity issues with an upstream infrastructure provider affecting some functionality. Current impact on Brand Trust: - Management of faces and logos is unavailable - Activity page may take significantly longer to load (up to 60 seconds) We have escalated to the provider and are awaiting their response. We will post updates as we learn more.
- monitoring Jan 09, 2026, 10:51 AM UTC
We have implemented a fix and functionality has been restored. We are continuing to monitor and working with the upstream provider on the underlying connectivity issue.
- resolved Jan 09, 2026, 11:21 AM UTC
The issue has been resolved and all services are operating normally. Thank you for your patience.