Rechat had 4 outages in the last 2 years totaling 9h 32m of downtime — averaging 0.2 incidents per month.
There were 4 Rechat outages since June 10, 2025 totaling 9h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.
We’re currently investigating issues affecting our database.
The database has recovered and performance is back to normal. We’re continuing to monitor for any further issues.
Database performance has remained stable and the incident is now resolved. All systems are operating normally.
We are experiencing a problem with our database our write operations are prevented. We will provide more details as soon as we have.
All operations are back to normal. We will be monitoring the health of the system to ensure everything is fine going forward.
We are continuing to monitor for any further issues.
This incident has been resolved.
Our data center is going through major issues, disrupting our services.
We have migrated out infrastructure to a new data center. All services are up and running and the operation is healthy. We will continue to monitor the health of the services.
This incident has been resolved.
Our cloud provider, Heroku/Salesforce is experiencing a major outage right now.
We are continuing to investigate this issue.
While our cloud provider is still experiencing a major downtime, we have spawned up an alternative infrastructure to allow agents to continue their work. app.rechat.com should be operational now, with a slightly degraded performance. The API and the mobile apps are not using the new infrastructure and will continue to experience downtime. Brokerages using custom domains will continue to experience issues as well.
API, iOS and Android apps are now using the new infrastructure and operational now. We will continue to monitor the situation. Remaining affected services are the white labeled domains on top of Rechat. For those to operate, a DNS change would be necessary. If you are in charge of a white labeled domain, you can [temporarily] point your Rechat's hostname to the following IP address to start using the new infrastructure: 50.116.17.75
White labeled domains are back up and running as well as our cloud provider seems to be up.
This incident has been resolved.