Recharge incident

Sales Channel Scope Changes Appearing in Activity

Minor Resolved View vendor source →

Recharge experienced a minor incident on June 10, 2025 affecting Recharge Merchant Portal, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2025, 03:00 PM UTC
Resolved
Jun 10, 2025, 06:02 PM UTC
Duration
3h 2m
Detected by Pingoru
Jun 10, 2025, 03:00 PM UTC

Affected components

Recharge Merchant Portal

Update timeline

  1. identified Jun 10, 2025, 03:00 PM UTC

    We are aware that some merchants are reporting changes in product scope relating to Recharge products and Shopify Sales Channels. Our team has identified the issue.

  2. identified Jun 10, 2025, 03:20 PM UTC

    Our team has resolved the underlying cause of the issue. We are now reviewing impacted stores for next steps.

  3. identified Jun 10, 2025, 04:53 PM UTC

    Our team is working to republish all impacted products to their original sales channels. Merchants will start to see recovery on a store-by-store basis.

  4. resolved Jun 10, 2025, 06:02 PM UTC

    All product scope has been restored to its previous version on all stores.