Recharge incident

Customer Timeline Not Loading

Minor Resolved View vendor source →

Recharge experienced a minor incident on June 30, 2025 affecting Recharge Merchant Portal, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 30, 2025, 07:50 PM UTC
Resolved
Jun 30, 2025, 08:10 PM UTC
Duration
19m
Detected by Pingoru
Jun 30, 2025, 07:50 PM UTC

Affected components

Recharge Merchant Portal

Update timeline

  1. investigating Jun 30, 2025, 07:50 PM UTC

    We are currently investigating an issue where customer timelines are not loading in some stores.

  2. identified Jun 30, 2025, 07:57 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 30, 2025, 08:10 PM UTC

    This incident has been resolved and all customer timelines are loading now.