Recharge incident

Limited Delays In Shopify Checkout Contract Creation

Notice Resolved View vendor source →

Recharge experienced a notice incident on March 31, 2025, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2025, 03:17 PM UTC
Resolved
Mar 31, 2025, 05:38 PM UTC
Duration
2h 20m
Detected by Pingoru
Mar 31, 2025, 03:17 PM UTC

Update timeline

  1. identified Mar 31, 2025, 03:17 PM UTC

    Our team is aware of an issue with delays in customer record creation and have taken steps to prevent record creation failures. We are investigating the root cause of the issue.

  2. identified Mar 31, 2025, 04:40 PM UTC

    All records continue to be created successfully and our team is continuing to work through the root cause of the issue.

  3. monitoring Mar 31, 2025, 04:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2025, 05:38 PM UTC

    This issue has been resolved.