Recharge incident

Shopify checkout endpoints and Shopify shipping rate sync errors

Critical Resolved View vendor source →

Recharge experienced a critical incident on December 13, 2024, lasting 17h 34m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 07:29 AM UTC
Resolved
Dec 14, 2024, 01:04 AM UTC
Duration
17h 34m
Detected by Pingoru
Dec 13, 2024, 07:29 AM UTC

Update timeline

  1. investigating Dec 13, 2024, 07:29 AM UTC

    We are observing issues with Shopify checkout endpoints and Shopify shipping rate sync errors and are actively investigating.

  2. identified Dec 13, 2024, 08:13 AM UTC

    The issue has been identified and we're working on a fix with Shopify.

  3. monitoring Dec 13, 2024, 12:59 PM UTC

    A fix has been implemented and we’re monitoring the results.

  4. resolved Dec 14, 2024, 01:04 AM UTC

    This incident has been resolved.