Recharge incident

Delays in processing prepaid orders

Critical Resolved View vendor source →

Recharge experienced a critical incident on January 11, 2025 affecting Recharge Charge Processing, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2025, 09:00 PM UTC
Resolved
Jan 11, 2025, 09:52 PM UTC
Duration
51m
Detected by Pingoru
Jan 11, 2025, 09:00 PM UTC

Affected components

Recharge Charge Processing

Update timeline

  1. investigating Jan 11, 2025, 09:00 PM UTC

    We are investigating delays in processing prepaid orders.

  2. identified Jan 11, 2025, 09:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 11, 2025, 09:52 PM UTC

    This incident has been resolved.