Recharge incident

Duplicate products being added during SCI Checkout

Critical Resolved View vendor source →

Recharge experienced a critical incident on January 14, 2025, lasting 2d 8h. The incident has been resolved; the full update timeline is below.

Started
Jan 14, 2025, 11:23 AM UTC
Resolved
Jan 16, 2025, 08:02 PM UTC
Duration
2d 8h
Detected by Pingoru
Jan 14, 2025, 11:23 AM UTC

Update timeline

  1. investigating Jan 14, 2025, 11:23 AM UTC

    We are receiving reports of checkout orders creating double subscriptions and are investigating.

  2. investigating Jan 14, 2025, 11:27 AM UTC

    We are receiving reports of checkout orders creating double subscriptions and are investigating.

  3. identified Jan 14, 2025, 01:21 PM UTC

    We have identified the issue and are working on a resolution

  4. monitoring Jan 14, 2025, 03:46 PM UTC

    We have implemented a fix and are seeing recovery. We are continuing to monitor and will be fixing impacted accounts.

  5. monitoring Jan 14, 2025, 06:03 PM UTC

    Shopify has identified an issue that was resulting in duplicate subscriptions orders showing on some store, for more details see https://www.shopifystatus.com/incidents. We have rolled out a workaround and resolved this issue for impacted Recharge stores and are working to update all impacted customer accounts.

  6. resolved Jan 16, 2025, 08:02 PM UTC

    This is now resolved.