Recharge incident

Discount codes in some cases showing incorrect value

Minor Resolved View vendor source →

Recharge experienced a minor incident on January 17, 2025 affecting Recharge Customer Portal, lasting 3h 22m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2025, 06:19 PM UTC
Resolved
Jan 17, 2025, 09:41 PM UTC
Duration
3h 22m
Detected by Pingoru
Jan 17, 2025, 06:19 PM UTC

Affected components

Recharge Customer Portal

Update timeline

  1. identified Jan 17, 2025, 06:19 PM UTC

    We have identified an issue in which discount code application via the customer portal in some cases resulted in an incorrect value, starting within the past day. We have identified these requests and are resolving them now.

  2. monitoring Jan 17, 2025, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 17, 2025, 09:41 PM UTC

    The incident has been resolved and impacted orders have been corrected.