Recharge incident

Frictionless Payments Customers Unable To Update Payment Methods

Major Resolved View vendor source →

Recharge experienced a major incident on March 19, 2025, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2025, 05:21 PM UTC
Resolved
Mar 19, 2025, 06:55 PM UTC
Duration
1h 33m
Detected by Pingoru
Mar 19, 2025, 05:21 PM UTC

Update timeline

  1. investigating Mar 19, 2025, 05:21 PM UTC

    We are aware of an issue with stores using the Frictionless Payments function in the Customer Portal are experiencing issues attempting to add or update customer payment methods. Our team is investigating.

  2. identified Mar 19, 2025, 05:51 PM UTC

    Our team has identified the issue with our service partners and are determining next steps. As a workaround in the interim, customers billed through Shopify will be redirected to Shopify to update their details. Customers billed through Recharge will be able to update their payment method using a form in the Customer Portal. We will continue to investigate.

  3. resolved Mar 19, 2025, 06:55 PM UTC

    We have resolved this issue and Frictionless Payments has been re-enabled on all stores.