Recharge incident

Issues accessing Recharge admin links via Shopify

Critical Resolved View vendor source →

Recharge experienced a critical incident on March 21, 2025 affecting Recharge Customer Portal and Recharge Merchant Portal, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2025, 12:41 AM UTC
Resolved
Mar 21, 2025, 03:04 AM UTC
Duration
2h 22m
Detected by Pingoru
Mar 21, 2025, 12:41 AM UTC

Affected components

Recharge Customer PortalRecharge Merchant Portal

Update timeline

  1. monitoring Mar 21, 2025, 12:41 AM UTC

    We received reports of issues accessing the Recharge admin via Shopify and with saving changes in the customer portal. Our team has released a fix. We are seeing recovery and will continue monitoring.

  2. resolved Mar 21, 2025, 03:04 AM UTC

    This incident has been resolved.