Recharge incident

Recharge app notice “May not work as expected” in Shopify

Notice Resolved View vendor source →

Recharge experienced a notice incident on March 27, 2025, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Mar 27, 2025, 02:05 PM UTC
Resolved
Mar 27, 2025, 04:20 PM UTC
Duration
2h 15m
Detected by Pingoru
Mar 27, 2025, 02:05 PM UTC

Update timeline

  1. investigating Mar 27, 2025, 02:05 PM UTC

    We are receiving reports of merchants getting notices while accessing Recharge with the message “May not work as expected” and are investigating. We suspect this is not a Recharge-related issue and are communicating with Shopify currently.

  2. monitoring Mar 27, 2025, 03:39 PM UTC

    We have identified the root cause of the Shopify banner and have requested it be removed. There is no direct impact to merchants or stores at this time.

  3. resolved Mar 27, 2025, 04:20 PM UTC

    The banner has now been removed from our Shopify App installations.