Recharge experienced a minor incident on May 1, 2025 affecting Recharge Customer Portal, lasting 10h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Recharge Customer Portal
Update timeline
- identified May 01, 2025, 12:34 PM UTC
We are seeing slow loading times on some Customer Portals. We have identified the issue and are working on a fix.
- monitoring May 01, 2025, 02:17 PM UTC
A fix has been implemented and we are continuing to monitor the results.
- monitoring May 01, 2025, 05:57 PM UTC
We experienced API latency this morning resulting in slow customer portal load times as well as some charge errors on limited stores. A fix has been released, we are continuing to see recovery and all related charge errors are being retried.
- resolved May 01, 2025, 10:51 PM UTC
This incident has been resolved.