Recart Outage History

Recart is up right now

Recart had 7 outages in the last 2 years totaling 46h 48m of downtime — averaging 0.3 incidents per month.

There were 7 Recart outages since July 10, 2024 totaling 46h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.recart.com

Major November 28, 2025

Twilio encounters service distruptions

Detected by Pingoru
Nov 28, 2025, 04:15 PM UTC
Resolved
Nov 28, 2025, 06:05 PM UTC
Duration
1h 50m
Affected: MessagingTracking
Timeline · 4 updates
  1. identified Nov 28, 2025, 04:09 PM UTC

    Twilio platform encounters service disruption at the moment. You can find more info about the problem here: https://status.twilio.com/incidents/wt0fhsbmghd2

  2. monitoring Nov 28, 2025, 04:15 PM UTC

    We are monitoring the effect of this incident and our services are not really affected. We do not see increased latency or higher than usual number of errors. We will continue to monitor the incident and follow up if we get any information from Twilio.

  3. monitoring Nov 28, 2025, 04:55 PM UTC

    We did not and do not see increased latency or error number regarding our Twilio integration, so we move the state of our components back to operational. We are going to monitor the integration, and will update you later.

  4. resolved Nov 28, 2025, 06:05 PM UTC

    Based on our metrics Twilio recovered. We consider the incident resolved.

Read the full incident report →

Critical November 18, 2025

CDN provider is down

Detected by Pingoru
Nov 18, 2025, 12:00 PM UTC
Resolved
Nov 18, 2025, 03:12 PM UTC
Duration
3h 11m
Affected: DashboardMessagingTracking
Timeline · 8 updates
  1. identified Nov 18, 2025, 12:00 PM UTC

    Cloudflare, our CDN provider, is down. Our system may not be available from some regions. You can find out more on this link: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. identified Nov 18, 2025, 12:04 PM UTC

    The outage is global, based on the information we gathered from Cloudflare reports.

  3. monitoring Nov 18, 2025, 12:22 PM UTC

    Based on our metrics, our tracking subsystem is partially back.

  4. monitoring Nov 18, 2025, 12:30 PM UTC

    We can see decreasing amount of errors happening. Cloudflare also reported their remediation steps started to work, but you we still see errors.

  5. monitoring Nov 18, 2025, 01:12 PM UTC

    Cloudflare reported that a fix is being implemented. We are waiting for details.

  6. monitoring Nov 18, 2025, 02:28 PM UTC

    After some promising metric changes we see the outage got every more widespread.

  7. monitoring Nov 18, 2025, 02:56 PM UTC

    The change Cloudflare released seems to resolve the problem, and our system is working as expected. In some rare cases you can see degraded performance, and we use Cloudflare as as CDN as well.

  8. resolved Nov 18, 2025, 03:12 PM UTC

    We see the problem resolved, data in coming in into Recart and all the integration assets are working as expected.

Read the full incident report →

Critical May 27, 2025

Mandatory dependecy of Recart is down

Detected by Pingoru
May 27, 2025, 02:10 PM UTC
Resolved
May 27, 2025, 06:46 PM UTC
Duration
4h 36m
Affected: Dashboard
Timeline · 5 updates
  1. identified May 27, 2025, 02:10 PM UTC

    LauchDarkly, a mandatory provider, has a serious outage. Because of that, our Dashboard is partially working, our SMS feature are not working. https://status.launchdarkly.com/incidents/v1np1l7lpdrd

  2. identified May 27, 2025, 02:40 PM UTC

    LaunchDarkly implemented a fix, and recovery is in progress.

  3. monitoring May 27, 2025, 02:40 PM UTC

    We are monitoring the changes LaunchDarkly reported.

  4. monitoring May 27, 2025, 04:13 PM UTC

    We see an increasing number of accounts working properly, meaning all the features that we manage via LaunchDarkly can be used in most of the accounts.

  5. resolved May 27, 2025, 06:46 PM UTC

    We see all our accounts working. The issue has been resolved.

Read the full incident report →

Major August 23, 2024

Recart's Dashboard may not be available

Detected by Pingoru
Aug 23, 2024, 11:59 AM UTC
Resolved
Aug 23, 2024, 12:37 PM UTC
Duration
38m
Affected: Dashboard
Timeline · 2 updates
  1. monitoring Aug 23, 2024, 11:59 AM UTC

    We identified a problem with our CDN provider that may lead to unavailability regarding our Dashboard. It is not a permanent error, if you wait for some time and retry it may work. We are waiting for the problem to be fixed by our CDN provider.

  2. resolved Aug 23, 2024, 12:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 1, 2024

Campaign sending issues when targeting exclude segment with a large number of subscribers

Detected by Pingoru
Aug 01, 2024, 02:08 PM UTC
Resolved
Aug 02, 2024, 06:31 PM UTC
Duration
1d 4h
Affected: Messaging
Timeline · 3 updates
  1. identified Aug 01, 2024, 02:08 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 02, 2024, 01:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 02, 2024, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 19, 2024

Problems with sending messages to the UK

Detected by Pingoru
Jul 19, 2024, 11:37 AM UTC
Resolved
Jul 19, 2024, 05:50 PM UTC
Duration
6h 13m
Affected: Messaging
Timeline · 3 updates
  1. investigating Jul 19, 2024, 11:37 AM UTC

    There is an ongoing global outage because of a CrowdStrike update on Windows based machines. Aggregators we work with affected by this problem to some extend, and because of this, sending message to the UK can see huge delays. We will update you as we get more information from our aggregators.

  2. monitoring Jul 19, 2024, 01:18 PM UTC

    We moved the status to Monitoring as we cannot fix the problems at hand, we will update you as we get more info about it.

  3. resolved Jul 19, 2024, 05:50 PM UTC

    Aggregators reported that they successfully resolved the issue they had, so delay to the UK has been resolved.

Read the full incident report →

Notice July 10, 2024

Segment creation might take longer than expected

Detected by Pingoru
Jul 10, 2024, 10:01 AM UTC
Resolved
Jul 10, 2024, 11:57 AM UTC
Duration
1h 56m
Timeline · 2 updates
  1. monitoring Jul 10, 2024, 10:01 AM UTC

    There are some long-running maintenance operations in progress. Due to that, segmentation might take longer than usual. It'll last for 1-2 hours.

  2. resolved Jul 10, 2024, 11:57 AM UTC

    This incident has been resolved.

Read the full incident report →