Recart incident

Mandatory dependecy of Recart is down

Critical Resolved View vendor source →

Recart experienced a critical incident on May 27, 2025 affecting Dashboard, lasting 4h 36m. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 02:10 PM UTC
Resolved
May 27, 2025, 06:46 PM UTC
Duration
4h 36m
Detected by Pingoru
May 27, 2025, 02:10 PM UTC

Affected components

Dashboard

Update timeline

  1. identified May 27, 2025, 02:10 PM UTC

    LauchDarkly, a mandatory provider, has a serious outage. Because of that, our Dashboard is partially working, our SMS feature are not working. https://status.launchdarkly.com/incidents/v1np1l7lpdrd

  2. identified May 27, 2025, 02:40 PM UTC

    LaunchDarkly implemented a fix, and recovery is in progress.

  3. monitoring May 27, 2025, 02:40 PM UTC

    We are monitoring the changes LaunchDarkly reported.

  4. monitoring May 27, 2025, 04:13 PM UTC

    We see an increasing number of accounts working properly, meaning all the features that we manage via LaunchDarkly can be used in most of the accounts.

  5. resolved May 27, 2025, 06:46 PM UTC

    We see all our accounts working. The issue has been resolved.