Recart experienced a major incident on November 28, 2025 affecting Messaging and Tracking, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 28, 2025, 04:09 PM UTC
Twilio platform encounters service disruption at the moment. You can find more info about the problem here: https://status.twilio.com/incidents/wt0fhsbmghd2
- monitoring Nov 28, 2025, 04:15 PM UTC
We are monitoring the effect of this incident and our services are not really affected. We do not see increased latency or higher than usual number of errors. We will continue to monitor the incident and follow up if we get any information from Twilio.
- monitoring Nov 28, 2025, 04:55 PM UTC
We did not and do not see increased latency or error number regarding our Twilio integration, so we move the state of our components back to operational. We are going to monitor the integration, and will update you later.
- resolved Nov 28, 2025, 06:05 PM UTC
Based on our metrics Twilio recovered. We consider the incident resolved.