Rebill incident

Resolved: Temporary Service Disruption - API Access

Notice Resolved View vendor source →

Rebill experienced a notice incident on July 7, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2025, 02:10 PM UTC
Resolved
Jul 04, 2025, 11:30 PM UTC
Duration
—
Detected by Pingoru
Jul 07, 2025, 02:10 PM UTC

Update timeline

  1. resolved Jul 07, 2025, 02:10 PM UTC

    Dear merchant, We experienced a temporary service disruption affecting API access from 20:25 UTC to 21:25 UTC on July 4th, 2025. The incident was caused by a configuration update that temporarily impacted external connectivity to our API endpoints. During this period, direct API integrations may have experienced connectivity issues. We're pleased to report that all core payment processing services, including subscription management, automated billing, and notification systems, remained fully operational throughout this time. Our technical team quickly identified and resolved the configuration issue, restoring full API accessibility. We have implemented additional monitoring measures to prevent similar occurrences. We sincerely apologize for any inconvenience this may have caused and appreciate your patience. If you experienced any issues or have questions, please don't hesitate to contact us at [email protected].