Rebill experienced a minor incident on September 1, 2026 affecting Payment Processing and Payment Processing, lasting 12h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 01, 2026, 11:22 PM UTC
Since 20:00 UTC today, we have been observing degraded performance in card payment processing for transactions in Mexico. Some transactions may be declined or take longer than usual to complete. The cause has been identified and our team is actively working to restore full service as soon as possible. A further update will be provided as soon as additional information is available. If you require assistance, please contact us at [email protected].
- monitoring Sep 02, 2026, 02:13 AM UTC
The issue affecting card payment processing in Mexico has been resolved and transactions are processing normally. We are monitoring the service closely to confirm stable performance before closing this incident. Any transaction declined during the affected window can be retried successfully. If you require assistance, please contact us at [email protected].
- resolved Sep 02, 2026, 11:49 AM UTC
Card payment processing in Mexico has remained stable since the fix was applied. This incident is now resolved. We apologize for the inconvenience. If you require assistance, please contact us at [email protected].