Rebill incident
Cloudflare Global Outage – Service Degradation Impacting Rebill.com
Rebill experienced a minor incident on November 18, 2025 affecting Payment Processing and Payment Processing, lasting 7h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 03:14 PM UTC
Impact Start Time: Nov 18, 2025 – 11:48 UTC Dear merchant, We are currently experiencing service degradation due to a global outage impacting Cloudflare’s network infrastructure. This external incident is affecting the processing of new payments in Mexico and Argentina, resulting in intermittent errors and delays. While the issue originates outside of Rebill, our team is actively monitoring the situation to mitigate impact as much as possible and ensure service stability. Cloudflare is working toward full recovery, and you can follow their official status updates here: https://www.cloudflarestatus.com/ If you require any additional assistance, please don’t hesitate to contact us at [email protected]. We appreciate your patience and understanding while this incident is being resolved.
- identified Nov 18, 2025, 07:51 PM UTC
Dear merchant, Cloudflare has stabilized its services following the global outage earlier today, which has allowed us to restore normal operations in Mexico. However, we are still working to fully normalize service in Argentina, where we continue to experience degraded performance due to issues with a fraud-prevention tool that is currently affecting Visa card transactions. We will continue to share updates as we make progress. If you require any assistance, please contact us at [email protected]. Thank you for your patience and understanding.
- resolved Nov 18, 2025, 10:53 PM UTC
Dear merchant, We’re pleased to confirm that the issue affecting Argentina has now been fully resolved. Following the recovery of the external fraud-prevention tool involved, all Visa card transactions are processing normally again, and the platform is fully operational across all services. If you require any assistance, please contact us at [email protected]. Thank you for your patience and understanding while this incident was being addressed.