RealVNC Outage History

RealVNC had 5 outages in the last 2 years totaling 221h 30m of downtime — averaging 0.2 incidents per month.

There were 5 RealVNC outages since May 12, 2025 totaling 221h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://realvnc.statuspage.io

Critical November 18, 2025

Incident with Cloudflare

Detected by Pingoru: Nov 18, 2025, 12:04 PM UTC
Resolved: Nov 19, 2025, 08:19 AM UTC
Duration: 20h 14m

Affected: Website (www.realvnc.com)PortalPortalDownloads

Timeline · 6 updates

investigating Nov 18, 2025, 12:04 PM UTC

One of our 3rd party providers (Cloudflare) is currently experiencing a network incident which has affected access to the RealVNC website and RealVNC Connect management portals. We will provide more details as information becomes available.
investigating Nov 18, 2025, 12:04 PM UTC

We are continuing to investigate this issue.
investigating Nov 18, 2025, 12:08 PM UTC

We are continuing to investigate this issue.
identified Nov 18, 2025, 02:11 PM UTC

Cloudflare have identified the issue and are fixing the affected components.
monitoring Nov 18, 2025, 02:51 PM UTC

Cloudflare have implemented a fix and the incident appears to be resolved. We are continuing to monitor.
resolved Nov 19, 2025, 08:19 AM UTC

This incident has been resolved.

Read the full incident report →

Minor October 21, 2025

Issue identified with the RealVNC Connect Connectivity and Team Management services

Detected by Pingoru: Oct 21, 2025, 03:31 PM UTC
Resolved: Oct 21, 2025, 04:19 PM UTC
Duration: 47m

Affected: Connectivity ServiceTeam Management Service

Timeline · 4 updates

identified Oct 21, 2025, 03:31 PM UTC

We have identified the issue and are working on a fix
identified Oct 21, 2025, 03:38 PM UTC

A fix has been deployed and services are normalising
monitoring Oct 21, 2025, 04:03 PM UTC

We are monitoring the impacted services
resolved Oct 21, 2025, 04:19 PM UTC

The impacted services are fully operational.

Read the full incident report →

Critical July 2, 2025

RealVNC Portal inaccessible

Detected by Pingoru: Jul 02, 2025, 11:21 AM UTC
Resolved: Jul 02, 2025, 04:26 PM UTC
Duration: 5h 5m

Affected: PortalPortalOn-Demand Assist - Downloads WebsiteAPI Access Service

Timeline · 5 updates

investigating Jul 02, 2025, 11:21 AM UTC

The RealVNC Connect portal website is currently unavailable. We are investigating the issue.
investigating Jul 02, 2025, 11:23 AM UTC

We are continuing to investigate this issue.
investigating Jul 02, 2025, 11:24 AM UTC

We are continuing to investigate this issue.
monitoring Jul 02, 2025, 03:43 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 02, 2025, 04:26 PM UTC

This incident has been resolved.

Read the full incident report →

Major June 2, 2025

Devices missing from RealVNC Connect teams

Detected by Pingoru: Jun 02, 2025, 09:07 AM UTC
Resolved: Jun 03, 2025, 10:20 AM UTC
Duration: 1d 1h

Affected: Team Management Service

Timeline · 5 updates

investigating Jun 02, 2025, 09:07 AM UTC

Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.
identified Jun 02, 2025, 10:17 AM UTC

The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.
identified Jun 02, 2025, 01:37 PM UTC

We are restoring data for the teams affected by this issue.
monitoring Jun 02, 2025, 06:02 PM UTC

We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.
resolved Jun 03, 2025, 10:20 AM UTC

This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.

Read the full incident report →

Minor May 12, 2025

Card payment form not loading correctly

Detected by Pingoru: May 12, 2025, 12:57 PM UTC
Resolved: May 19, 2025, 03:08 PM UTC
Duration: 7d 2h

Affected: Portal

Timeline · 3 updates

investigating May 12, 2025, 12:57 PM UTC

Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.
monitoring May 12, 2025, 02:27 PM UTC

A fix has been implemented and we're monitoring the results
resolved May 19, 2025, 03:08 PM UTC

This incident has been resolved.

Read the full incident report →