RealVNC experienced a minor incident on May 12, 2025 affecting Portal, lasting 7d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Portal
Update timeline
- investigating May 12, 2025, 12:57 PM UTC
Some customers may experience an intermittent issue where the card payment form on the payment page does not load correctly. We are investigating the issue but until we have resolved the issue, customers are advised to reload the page which should resolve the issue. We apologise for any inconvenience caused.
- monitoring May 12, 2025, 02:27 PM UTC
A fix has been implemented and we're monitoring the results
- resolved May 19, 2025, 03:08 PM UTC
This incident has been resolved.