Raptor Technologies incident

PublicSchoolWORKS - PHP Vulnerability Update

Major Resolved View vendor source →

Raptor Technologies experienced a major incident on October 21, 2026 affecting PSW and PSW (PSW - Staff Training) and 1 more component, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2026, 04:27 PM UTC
Resolved
Oct 21, 2026, 06:48 PM UTC
Duration
2h 21m
Detected by Pingoru
Oct 21, 2026, 04:27 PM UTC

Affected components

PSWPSW (PSW - Staff Training)PSW (PSW - Staff Accident Management)PSW (PSW - Hazard & Near-Miss Reporting)PSW (PSW - Staff Conduct Reporting)PSW (PSW - Chemical Safety Hotline/SDS Binder)PSW (PSW - Compliance Task Management)PSW (PSW - EZmaint/ITassist)PSW (PSW - Stay Safe/Speak Up! (Anonymous Tipline))PSW (PSW - Student Accident Management)

Update timeline

  1. identified Oct 21, 2026, 04:27 PM UTC

    We are notifying you of a recently announced critical security vulnerability affecting PHP that is impacting organizations nationwide. PHP is a technology that is one of the underlying components of the PublicSchoolWORKS (PSW) platform. While this vulnerability is not specific to PSW, we take any potential security risk very seriously. Out of an abundance of caution, we have made the proactive decision to temporarily take the platform offline while we implement and validate the necessary security updates. This precautionary measure reflects our commitment to protecting our customers and maintaining the security and integrity of the platform. We are actively applying the necessary security updates and conducting thorough testing to ensure the platform is secure and functioning properly before restoring access. We anticipate service will be restored by the end of the day and will continue to provide updates as more information becomes available. We recognize the importance of maintaining access to your training and compliance programs, particularly when deadlines are approaching. If you have an urgent training or compliance deadline that may be impacted by this interruption, please contact our Support team at [email protected]. We will work with you to help document the disruption and any resulting delays. We sincerely apologize for the inconvenience and appreciate your patience and understanding as we work to restore service as quickly and safely as possible. Thank you for your continued partnership,