Raptor Technologies incident

PublicSchoolWORKS Increased Load Times

Raptor Technologies experienced a minor incident on August 3, 2026 affecting PSW and PSW (PSW - Staff Training) and 1 more component, lasting 2d 4h. The incident has been resolved; the full update timeline is below.

Started: Aug 03, 2026, 07:49 PM UTC
Resolved: Aug 06, 2026, 12:30 AM UTC
Duration: 2d 4h
Detected by Pingoru: Aug 03, 2026, 07:49 PM UTC

Affected components

PSWPSW (PSW - Staff Training)PSW (PSW - Staff Accident Management)PSW (PSW - Hazard & Near-Miss Reporting)PSW (PSW - Staff Conduct Reporting)PSW (PSW - Chemical Safety Hotline/SDS Binder)PSW (PSW - Compliance Task Management)PSW (PSW - EZmaint/ITassist)PSW (PSW - Stay Safe/Speak Up! (Anonymous Tipline))PSW (PSW - Student Accident Management)

Update timeline

investigating Aug 03, 2026, 07:49 PM UTC

We are aware that our system is currently experiencing slower-than-normal performance. Our team is actively investigating the issue and working to restore normal response times as quickly as possible. During this time, you may experience increased load times. We apologize for this service interruption and for any impact it has had on your district. We are committed to providing the best possible service, reliability, and performance across all PublicSchoolWORKS products and use cases, including continuous improvement to ensure as few service interruptions as possible. We will prioritize corrective actions based on our root cause analysis as we learn more.
monitoring Aug 03, 2026, 11:36 PM UTC

Throughout the day on August 3, some users experienced slower-than-normal response times on PSW. We've scaled up services to address the issue and performance should now be improved. We're continuing to monitor closely tomorrow as site usage increases, and will post further updates if needed.