RAM Tracking incident

Issue processing events from cameras

Major Resolved View vendor source →

RAM Tracking experienced a major incident on September 25, 2023 affecting Live Processing, lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2023, 11:07 AM UTC
Resolved
Sep 25, 2023, 01:10 PM UTC
Duration
2h 3m
Detected by Pingoru
Sep 25, 2023, 11:07 AM UTC

Affected components

Live Processing

Update timeline

  1. investigating Sep 25, 2023, 11:07 AM UTC

    We have been made aware of an issue with processing events from our Live Cameras. It appears the devices have buffered events since Friday 22 at 13:00 BST. We are investigating the issue

  2. monitoring Sep 25, 2023, 12:06 PM UTC

    We have identified the issue and processing is now working through the backlog of events.

  3. resolved Sep 25, 2023, 01:10 PM UTC

    This incident has been resolved.