RAM Tracking incident

Issue loading RAM Web Tracking front end

Major Resolved View vendor source →

RAM Tracking experienced a major incident on October 13, 2023 affecting Tracking Website & Reporting, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2023, 12:06 PM UTC
Resolved
Oct 13, 2023, 01:44 PM UTC
Duration
1h 37m
Detected by Pingoru
Oct 13, 2023, 12:06 PM UTC

Affected components

Tracking Website & Reporting

Update timeline

  1. investigating Oct 13, 2023, 12:06 PM UTC

    We are currently investigating an issue for users accessing the RAM Web Tracking front end. This does not effect tracking data coming into the system which is still being processed correctly. It is also not effecting our mobile app so users can use this as an alternative.

  2. investigating Oct 13, 2023, 12:43 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 13, 2023, 01:44 PM UTC

    This incident has been resolved.