RAM Tracking incident

Issue with processing events from devices

Major Resolved View vendor source →

RAM Tracking experienced a major incident on December 14, 2023 affecting Cloud Platform and Tracking Website & Reporting and 1 more component, lasting 13d 18h. The incident has been resolved; the full update timeline is below.

Started
Dec 14, 2023, 06:55 PM UTC
Resolved
Dec 28, 2023, 01:35 PM UTC
Duration
13d 18h
Detected by Pingoru
Dec 14, 2023, 06:55 PM UTC

Affected components

Cloud PlatformTracking Website & ReportingDevice ProcessingTracking AppEmails and App Notifications

Update timeline

  1. investigating Dec 14, 2023, 06:55 PM UTC

    We are currently investigating this issue.

  2. identified Dec 14, 2023, 07:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 14, 2023, 07:29 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 14, 2023, 07:47 PM UTC

    We are continuing to work on a fix for this issue.

  5. resolved Dec 28, 2023, 01:35 PM UTC

    This incident has been resolved.