RAM Tracking incident

Slow processing of events

Minor Resolved View vendor source →

RAM Tracking experienced a minor incident on April 11, 2024 affecting Device Processing, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2024, 07:52 AM UTC
Resolved
Apr 11, 2024, 08:51 AM UTC
Duration
59m
Detected by Pingoru
Apr 11, 2024, 07:52 AM UTC

Affected components

Device Processing

Update timeline

  1. investigating Apr 11, 2024, 07:52 AM UTC

    We have noticed that some of the messages going through our system have been delayed by a few minutes. We are investigating the cause.

  2. monitoring Apr 11, 2024, 08:11 AM UTC

    We experienced a suge in processing requests at 08:30 BST this morning which caused a delay in events appearinging in the front end and reports for a few minutes. Processing returned to normal within a few minutes but we are continuing to monitor the situation

  3. resolved Apr 11, 2024, 08:51 AM UTC

    This incident has been resolved.