RAM Tracking experienced a critical incident on May 22, 2024 affecting Tracking App, lasting 23h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Tracking App
Update timeline
- investigating May 22, 2024, 08:54 AM UTC
We have noticed an issue with the RAM Tracking Android app version 1.5.43 which is causing issues accessing tracking information. If possible users should revert to the previous version 1.5.42 while we work on fixing the issue. iOS app usage is unaffected.
- identified May 22, 2024, 09:44 AM UTC
We have identified the issue in the Android app and are releasing an update to try and resolve the issue.
- monitoring May 22, 2024, 02:16 PM UTC
Version 1.5.44 has been released to the Android store which hopefully fixes this issue.
- resolved May 23, 2024, 07:59 AM UTC
This incident has been resolved.