RAM Tracking incident

RAM Assist/Job Assist Scheduled Reminder Emails and Job Sheets - Issue with content generation

Major Resolved View vendor source →

RAM Tracking experienced a major incident on July 3, 2024 affecting Assist Website and Assist App, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2024, 08:42 AM UTC
Resolved
Jul 03, 2024, 10:07 AM UTC
Duration
1h 24m
Detected by Pingoru
Jul 03, 2024, 08:42 AM UTC

Affected components

Assist WebsiteAssist App

Update timeline

  1. investigating Jul 03, 2024, 08:42 AM UTC

    We are aware of an issue with the Scheduled Reminder emails that have been sent out from RAM Assist this morning where the email content has not been generated correctly and instead contains a message saying "Sorry there was a problem with your mobile transaction report." This issue is also preventing users from printing Job Sheets from Job Assist

  2. monitoring Jul 03, 2024, 09:07 AM UTC

    We have applied a fix for this and are monitoring to ensure it's fixed.

  3. monitoring Jul 03, 2024, 09:07 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 04, 2024, 08:14 AM UTC

    This incident has been resolved.