RAM Tracking incident

Issues loading devices in RAM Web Tracking

Critical Resolved View vendor source →

RAM Tracking experienced a critical incident on July 19, 2024 affecting Tracking Website & Reporting and Tracking App, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 09:43 AM UTC
Resolved
Jul 19, 2024, 11:55 AM UTC
Duration
2h 11m
Detected by Pingoru
Jul 19, 2024, 09:43 AM UTC

Affected components

Tracking Website & ReportingTracking App

Update timeline

  1. investigating Jul 19, 2024, 09:43 AM UTC

    We are currently investigating this issue.

  2. identified Jul 19, 2024, 09:58 AM UTC

    We have identified the issue where a vehicles are not appearing in the front end. We are investigating the issue

  3. identified Jul 19, 2024, 09:58 AM UTC

    We are continuing to work on a fix for this issue.

  4. investigating Jul 19, 2024, 10:07 AM UTC

    We are still experiencing issues returning a list of vehicles and are working on fix

  5. monitoring Jul 19, 2024, 11:25 AM UTC

    We have successfully resolved the issue and vehicles are now appearing correctly. Vehicles might only update after the next driving or ignition event because of data caching

  6. resolved Jul 19, 2024, 11:55 AM UTC

    This incident has been resolved.