RAM Tracking experienced a critical incident on August 23, 2024 affecting Live Website and Tracking Website & Reporting, lasting 1h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Live WebsiteTracking Website & Reporting
Update timeline
- investigating Aug 23, 2024, 07:44 AM UTC
We are currently investigating an issue that is making the RAM Tracking app unavailable to some users.
- investigating Aug 23, 2024, 07:58 AM UTC
We are continuing to investigate this issue.
- investigating Aug 23, 2024, 08:43 AM UTC
We are continuing to investigate this issue.
- resolved Aug 23, 2024, 08:47 AM UTC
An internal configuration error between systems caused processing in RAM Live to pause and the RAM Tracking website to become unavailable. All systems are now back online. RAM Tracking is Available and all data is up to date. RAM Live is processing a backlog of events and videos.