RAM Tracking incident

Mobile App not loading vehicles

Major Resolved View vendor source →

RAM Tracking experienced a major incident on February 4, 2025 affecting Tracking App, lasting 5h 22m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2025, 10:38 AM UTC
Resolved
Feb 04, 2025, 04:00 PM UTC
Duration
5h 22m
Detected by Pingoru
Feb 04, 2025, 10:38 AM UTC

Affected components

Tracking App

Update timeline

  1. investigating Feb 04, 2025, 10:38 AM UTC

    We are aware of an issue where the mobile app doesn't load vehicles and are investigating the cause.

  2. resolved Feb 05, 2025, 09:10 AM UTC

    We have identified an issue where the app was making multiple calls to our camera network which were not being handled correctly and and caused a service to periodically restart