Raisely experienced a minor incident on May 17, 2023 affecting Marketing Automation, lasting 1h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Marketing Automation
Update timeline
- investigating May 17, 2023, 05:33 AM UTC
We have identified an issue that is causing an elevated number of messages to take an extended period of time to send. We are looking into the issue. The majority of messages are continuing to send promptly
- identified May 17, 2023, 06:22 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 17, 2023, 06:28 AM UTC
A fix has been implemented, we will continue to monitor until the backlog has cleared.
- monitoring May 17, 2023, 06:29 AM UTC
A fix has been implemented. All new messages should send shortly and we'd expect backlogged messages to clear over the next hour. We are continuing to monitor.
- resolved May 17, 2023, 06:37 AM UTC
This incident has been resolved.