Rainforest QA Outage History
Rainforest QA is up right nowPingoru has recorded 52 incidents for Rainforest QA: 2 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 8 of 720 (1%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 523 (0%) |
Incidents, newest first
Major June 24, 2026 VM Capacity Issues 7h 32m Rainforest, Visual Editor, Tester Community test execution, Automation test execution
Started Jun 24, 2026, 06:22 AM UTC· resolved Jun 24, 2026, 01:55 PM UTC
- identified Jun 24, 2026, 06:22 AM UTC
We have discovered and issue with our Windows 11 VMs that is causing them to fail to boot and function. The fix has been identified and we are working to roll it out, but this may take a few hours. In the meantime runs that utilize these VM types will be delayed or may error. We are working to resolve the situation.
- monitoring Jun 24, 2026, 10:29 AM UTC
We have fixed the issue affecting our VMs and runs appear to be progressing normally now. There may still be some delays as we work through a small backlog of pending runs, and we will continue to monitor the situation.
- resolved Jun 24, 2026, 01:55 PM UTC
This incident has been resolved.
Critical November 18, 2025 Application Unavailable 6h 28m Rainforest, Tester Portal, Rainforest Emails, Rainforest SMS Numbers and 1 more
Started Nov 18, 2025, 11:51 AM UTC· resolved Nov 18, 2025, 06:19 PM UTC
- identified Nov 18, 2025, 11:51 AM UTC
We are currently experiencing an issue with one of our providers that is causing the application to be intermittently available.
- identified Nov 18, 2025, 12:25 PM UTC
Our upstream provider is aware of the issue and is continuing to investigate.
- identified Nov 18, 2025, 02:05 PM UTC
Our upstream provider has identified the issue and is currently working on restoring service
- monitoring Nov 18, 2025, 02:59 PM UTC
Our upstream provider has implemented a fix and services are returning to normal operation. We're continuing to monitor the situation to ensure everything has recovered.
- monitoring Nov 18, 2025, 04:40 PM UTC
Our provider is still reporting intermittent errors which may have an impact on some clients being able to access Rainforest services. We are continuing to monitor the situation.
- resolved Nov 18, 2025, 06:19 PM UTC
This incident has been resolved.
Major September 8, 2025 Background Job Processing is Delayed 37m Rainforest, Automation test execution
Started Sep 08, 2025, 05:02 PM UTC· resolved Sep 08, 2025, 05:39 PM UTC
- investigating Sep 08, 2025, 05:02 PM UTC
We are investigating an issue with our background job processing which is causing tasks to be delayed. This will impact starting new tests, execution of current tests, and many other pieces of functionality within the application. We are currently working to resolve this.
- monitoring Sep 08, 2025, 05:16 PM UTC
We have implemented a fix and background job processing appears to be returning to normal. We will continue to investigate to ensure everything is working as it should be. There is a backlog of tests awaiting execution, so test results may continue to be delayed as we work our way through executing them all.
- resolved Sep 08, 2025, 05:39 PM UTC
All systems are back to normal.
Notice July 28, 2025 Issues with logging in 15m Rainforest
Started Jul 28, 2025, 01:01 PM UTC· resolved Jul 28, 2025, 01:16 PM UTC
- investigating Jul 28, 2025, 01:01 PM UTC
We're currently investigating an issue affecting user logins. Some users may be having trouble logging in.
- resolved Jul 28, 2025, 01:16 PM UTC
We've addressed the issue and logins should be functional for all users.
Major June 12, 2025 Upstream Provider Outage 2h 22m Rainforest, Automation test execution
Started Jun 12, 2025, 06:50 PM UTC· resolved Jun 12, 2025, 09:13 PM UTC
- investigating Jun 12, 2025, 06:50 PM UTC
One of our upstream providers is currently experiencing an outage. We are monitoring the impact of this on our application.
- monitoring Jun 12, 2025, 08:47 PM UTC
Our upstream provider appears to have addressed the issue and we are no longer seeing any issues, but will continue to monitor the situation.
- resolved Jun 12, 2025, 09:13 PM UTC
This incident has been resolved.
Minor April 22, 2025 Issues with self-healing and AI test assertions 56m Visual Editor, Automation test execution
Started Apr 22, 2025, 03:06 PM UTC· resolved Apr 22, 2025, 04:03 PM UTC
- identified Apr 22, 2025, 03:06 PM UTC
We have identified an issue that is affecting step generation, self-healing snippets, and AI test assertions. Those service will be unavailable until such time as the incident is fixed.
- monitoring Apr 22, 2025, 03:39 PM UTC
A fix has been applied and will be rolling out over the next hour. AI services should now be broadly available for most platforms but some older runs / previews may still be affected. We'll continue to monitor the situation until the rollout is complete.
- resolved Apr 22, 2025, 04:03 PM UTC
The fix has been fully applied and all AI services should be back to normal.
Minor April 7, 2025 Delays in job processing 22m Tester Community test execution, Automation test execution
Started Apr 07, 2025, 05:30 PM UTC· resolved Apr 07, 2025, 05:52 PM UTC
- investigating Apr 07, 2025, 05:30 PM UTC
We are investigating an issue related to background job processing. Some results or runs may be delayed during this time.
- monitoring Apr 07, 2025, 05:37 PM UTC
We've implemented a fix and all delayed background jobs have been processed. We are monitoring to make sure everything continues working properly.
- resolved Apr 07, 2025, 05:52 PM UTC
This incident has been resolved.
Critical March 28, 2025 Rainforest service is unavailable 19m Rainforest, Tester Portal, Visual Editor, Tester Community test execution and 1 more
Started Mar 28, 2025, 04:29 PM UTC· resolved Mar 28, 2025, 04:48 PM UTC
- identified Mar 28, 2025, 04:29 PM UTC
The Rainforest application is currently offline. This affects access to the application, as well as any tests or runs that were in progress. We're looking into it and will provide an update shortly.
- monitoring Mar 28, 2025, 04:35 PM UTC
The application is back online, and we're monitoring to make sure everything is working properly again.
- resolved Mar 28, 2025, 04:48 PM UTC
This incident has been resolved.
Major January 7, 2025 Issues with runs and test previews 1h 27m Visual Editor, Tester Community test execution, Automation test execution
Started Jan 07, 2025, 12:33 PM UTC· resolved Jan 07, 2025, 02:01 PM UTC
- identified Jan 07, 2025, 12:33 PM UTC
We've identified an issue which is causing problems when trying to execute tests. Test runs are not being processed. Virtual machines in the Visual Editor are not available. We're working on a fix.
- monitoring Jan 07, 2025, 01:40 PM UTC
We've applied a fix and everything should be operational again. We're processing the backlog of runs created in the last 3 hours which will take some time. We'll update the status to "Resolved" once the backlog is processed.
- resolved Jan 07, 2025, 02:01 PM UTC
The backlog of runs has been processed and everything should be back to normal.