Rainforest QA experienced a critical incident on November 18, 2025 affecting Rainforest and Tester Portal and 1 more component, lasting 6h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 18, 2025, 11:51 AM UTC
We are currently experiencing an issue with one of our providers that is causing the application to be intermittently available.
- identified Nov 18, 2025, 12:25 PM UTC
Our upstream provider is aware of the issue and is continuing to investigate.
- identified Nov 18, 2025, 02:05 PM UTC
Our upstream provider has identified the issue and is currently working on restoring service
- monitoring Nov 18, 2025, 02:59 PM UTC
Our upstream provider has implemented a fix and services are returning to normal operation. We're continuing to monitor the situation to ensure everything has recovered.
- monitoring Nov 18, 2025, 04:40 PM UTC
Our provider is still reporting intermittent errors which may have an impact on some clients being able to access Rainforest services. We are continuing to monitor the situation.
- resolved Nov 18, 2025, 06:19 PM UTC
This incident has been resolved.