Rainforest QA Outage History

Rainforest QA is up right now

Rainforest QA had 15 outages in the last 2 years totaling 30h 49m of downtime — averaging 0.6 incidents per month.

There were 15 Rainforest QA outages since June 6, 2024 totaling 30h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rainforestqa.com

Critical November 18, 2025

Application Unavailable

Detected by Pingoru
Nov 18, 2025, 11:51 AM UTC
Resolved
Nov 18, 2025, 06:19 PM UTC
Duration
6h 28m
Affected: RainforestTester PortalRainforest EmailsRainforest SMS NumbersMarketing site
Timeline · 6 updates
  1. identified Nov 18, 2025, 11:51 AM UTC

    We are currently experiencing an issue with one of our providers that is causing the application to be intermittently available.

  2. identified Nov 18, 2025, 12:25 PM UTC

    Our upstream provider is aware of the issue and is continuing to investigate.

  3. identified Nov 18, 2025, 02:05 PM UTC

    Our upstream provider has identified the issue and is currently working on restoring service

  4. monitoring Nov 18, 2025, 02:59 PM UTC

    Our upstream provider has implemented a fix and services are returning to normal operation. We're continuing to monitor the situation to ensure everything has recovered.

  5. monitoring Nov 18, 2025, 04:40 PM UTC

    Our provider is still reporting intermittent errors which may have an impact on some clients being able to access Rainforest services. We are continuing to monitor the situation.

  6. resolved Nov 18, 2025, 06:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 8, 2025

Background Job Processing is Delayed

Detected by Pingoru
Sep 08, 2025, 05:02 PM UTC
Resolved
Sep 08, 2025, 05:39 PM UTC
Duration
37m
Affected: RainforestAutomation test execution
Timeline · 3 updates
  1. investigating Sep 08, 2025, 05:02 PM UTC

    We are investigating an issue with our background job processing which is causing tasks to be delayed. This will impact starting new tests, execution of current tests, and many other pieces of functionality within the application. We are currently working to resolve this.

  2. monitoring Sep 08, 2025, 05:16 PM UTC

    We have implemented a fix and background job processing appears to be returning to normal. We will continue to investigate to ensure everything is working as it should be. There is a backlog of tests awaiting execution, so test results may continue to be delayed as we work our way through executing them all.

  3. resolved Sep 08, 2025, 05:39 PM UTC

    All systems are back to normal.

Read the full incident report →

Notice July 28, 2025

Issues with logging in

Detected by Pingoru
Jul 28, 2025, 01:01 PM UTC
Resolved
Jul 28, 2025, 01:16 PM UTC
Duration
15m
Affected: Rainforest
Timeline · 2 updates
  1. investigating Jul 28, 2025, 01:01 PM UTC

    We're currently investigating an issue affecting user logins. Some users may be having trouble logging in.

  2. resolved Jul 28, 2025, 01:16 PM UTC

    We've addressed the issue and logins should be functional for all users.

Read the full incident report →

Major June 12, 2025

Upstream Provider Outage

Detected by Pingoru
Jun 12, 2025, 06:50 PM UTC
Resolved
Jun 12, 2025, 09:13 PM UTC
Duration
2h 22m
Affected: RainforestAutomation test execution
Timeline · 3 updates
  1. investigating Jun 12, 2025, 06:50 PM UTC

    One of our upstream providers is currently experiencing an outage. We are monitoring the impact of this on our application.

  2. monitoring Jun 12, 2025, 08:47 PM UTC

    Our upstream provider appears to have addressed the issue and we are no longer seeing any issues, but will continue to monitor the situation.

  3. resolved Jun 12, 2025, 09:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 22, 2025

Issues with self-healing and AI test assertions

Detected by Pingoru
Apr 22, 2025, 03:06 PM UTC
Resolved
Apr 22, 2025, 04:03 PM UTC
Duration
56m
Affected: Visual EditorAutomation test execution
Timeline · 3 updates
  1. identified Apr 22, 2025, 03:06 PM UTC

    We have identified an issue that is affecting step generation, self-healing snippets, and AI test assertions. Those service will be unavailable until such time as the incident is fixed.

  2. monitoring Apr 22, 2025, 03:39 PM UTC

    A fix has been applied and will be rolling out over the next hour. AI services should now be broadly available for most platforms but some older runs / previews may still be affected. We'll continue to monitor the situation until the rollout is complete.

  3. resolved Apr 22, 2025, 04:03 PM UTC

    The fix has been fully applied and all AI services should be back to normal.

Read the full incident report →

Minor April 7, 2025

Delays in job processing

Detected by Pingoru
Apr 07, 2025, 05:30 PM UTC
Resolved
Apr 07, 2025, 05:52 PM UTC
Duration
22m
Affected: Tester Community test executionAutomation test execution
Timeline · 3 updates
  1. investigating Apr 07, 2025, 05:30 PM UTC

    We are investigating an issue related to background job processing. Some results or runs may be delayed during this time.

  2. monitoring Apr 07, 2025, 05:37 PM UTC

    We've implemented a fix and all delayed background jobs have been processed. We are monitoring to make sure everything continues working properly.

  3. resolved Apr 07, 2025, 05:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 28, 2025

Rainforest service is unavailable

Detected by Pingoru
Mar 28, 2025, 04:29 PM UTC
Resolved
Mar 28, 2025, 04:48 PM UTC
Duration
19m
Affected: RainforestTester PortalVisual EditorTester Community test executionAutomation test execution
Timeline · 3 updates
  1. identified Mar 28, 2025, 04:29 PM UTC

    The Rainforest application is currently offline. This affects access to the application, as well as any tests or runs that were in progress. We're looking into it and will provide an update shortly.

  2. monitoring Mar 28, 2025, 04:35 PM UTC

    The application is back online, and we're monitoring to make sure everything is working properly again.

  3. resolved Mar 28, 2025, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 7, 2025

Issues with runs and test previews

Detected by Pingoru
Jan 07, 2025, 12:33 PM UTC
Resolved
Jan 07, 2025, 02:01 PM UTC
Duration
1h 27m
Affected: Visual EditorTester Community test executionAutomation test execution
Timeline · 3 updates
  1. identified Jan 07, 2025, 12:33 PM UTC

    We've identified an issue which is causing problems when trying to execute tests. Test runs are not being processed. Virtual machines in the Visual Editor are not available. We're working on a fix.

  2. monitoring Jan 07, 2025, 01:40 PM UTC

    We've applied a fix and everything should be operational again. We're processing the backlog of runs created in the last 3 hours which will take some time. We'll update the status to "Resolved" once the backlog is processed.

  3. resolved Jan 07, 2025, 02:01 PM UTC

    The backlog of runs has been processed and everything should be back to normal.

Read the full incident report →

Minor October 10, 2024

Delayed availability of test result videos

Detected by Pingoru
Oct 10, 2024, 04:30 PM UTC
Resolved
Oct 10, 2024, 05:52 PM UTC
Duration
1h 22m
Affected: RainforestVisual Editor
Timeline · 2 updates
  1. investigating Oct 10, 2024, 04:30 PM UTC

    We are investigating an issue that is delaying the availability of test result videos

  2. resolved Oct 10, 2024, 05:52 PM UTC

    We have resolved the issue affecting test video recording. Test runs from approximately 06:30 UTC to 17:35 UTC may be missing their video recordings.

Read the full incident report →

Minor October 2, 2024

Delays when starting runs

Detected by Pingoru
Oct 02, 2024, 12:48 PM UTC
Resolved
Oct 02, 2024, 08:15 PM UTC
Duration
7h 26m
Affected: Visual EditorTester Community test executionAutomation test execution
Timeline · 4 updates
  1. identified Oct 02, 2024, 12:48 PM UTC

    We are working on an issue that is delaying the allocation of virtual machines when starting a run. We have identified the issue and are working to resolve it.

  2. identified Oct 02, 2024, 01:42 PM UTC

    We have applied a temporary fix to mitigate the issue and are continuing to work on a more permanent fix.

  3. monitoring Oct 02, 2024, 07:28 PM UTC

    A permanent fix has been implemented and performance appears to have returned to normal. No further delays are expected.

  4. resolved Oct 02, 2024, 08:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 1, 2024

Potential delays when kicking off runs

Detected by Pingoru
Oct 01, 2024, 07:41 PM UTC
Resolved
Oct 01, 2024, 07:54 PM UTC
Duration
12m
Affected: Automation test execution
Timeline · 2 updates
  1. identified Oct 01, 2024, 07:41 PM UTC

    We've identified an issue that may have caused some runs to be delayed.

  2. resolved Oct 01, 2024, 07:54 PM UTC

    We've fixed the issue and runs are now starting and progressing as usual.

Read the full incident report →

Minor September 18, 2024

Issues when setting up Rainforest Direct Connect tunnels

Detected by Pingoru
Sep 18, 2024, 04:43 PM UTC
Resolved
Sep 18, 2024, 06:19 PM UTC
Duration
1h 35m
Affected: Automation test execution
Timeline · 3 updates
  1. investigating Sep 18, 2024, 04:43 PM UTC

    We are currently investigating the issue.

  2. monitoring Sep 18, 2024, 05:52 PM UTC

    A fix has been implemented, we are now monitoring.

  3. resolved Sep 18, 2024, 06:19 PM UTC

    The incident has been resolved.

Read the full incident report →

Notice June 13, 2024

Some runs not completing in a timely fashion

Detected by Pingoru
Jun 13, 2024, 02:15 AM UTC
Resolved
Jun 13, 2024, 06:05 AM UTC
Duration
3h 50m
Affected: Automation test execution
Timeline · 4 updates
  1. investigating Jun 12, 2024, 11:24 PM UTC

    We've noticed that some test executions are not being processed correctly, which is holding up the completion of runs. We're currently investigating it.

  2. investigating Jun 13, 2024, 12:02 AM UTC

    We've identified the component we believe is causing the problem and are investigating why it's behaving badly.

  3. monitoring Jun 13, 2024, 02:15 AM UTC

    We've shipped a fix and are monitoring the situation.

  4. resolved Jun 13, 2024, 06:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 7, 2024

Poor performance for AI related operations

Detected by Pingoru
Jun 07, 2024, 12:11 PM UTC
Resolved
Jun 07, 2024, 02:46 PM UTC
Duration
2h 35m
Affected: Visual EditorAutomation test execution
Timeline · 4 updates
  1. investigating Jun 07, 2024, 12:11 PM UTC

    Operations involving AI are taking some time to complete. We're investigating the issue.

  2. monitoring Jun 07, 2024, 12:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 07, 2024, 02:46 PM UTC

    This incident has been resolved.

  4. postmortem Jun 11, 2024, 01:16 PM UTC

    We realized that our provider for AI infrastructure was having a soft outage which was causing some requests to take a very long time \(10 minutes\) to error. We worked around this by decreasing the timeout for the requests so that they would error faster and we could then retry them.

Read the full incident report →

Notice June 6, 2024

Issues with action generation

Detected by Pingoru
Jun 06, 2024, 03:39 PM UTC
Resolved
Jun 06, 2024, 04:36 PM UTC
Duration
57m
Affected: Automation test execution
Timeline · 3 updates
  1. identified Jun 06, 2024, 03:39 PM UTC

    We’ve identified another problem with action generation and are working on a fix

  2. monitoring Jun 06, 2024, 04:23 PM UTC

    We implemented a fix and are monitoring the results.

  3. resolved Jun 06, 2024, 04:36 PM UTC

    This incident has been resolved.

Read the full incident report →