RackNerd Outage History
RackNerd is up right nowPingoru has recorded 2,055 incidents for RackNerd: 1,269 in the last 12 months and 315 in the last 90 days.
Incidents, newest first
Minor December 6, 2024 Outage - 7950XDAL303 – Dallas Datacenter
Started Dec 06, 2024, 08:43 AM UTC· resolved Dec 06, 2024, 08:43 AM UTC
- resolved Dec 06, 2024, 08:43 AM UTC
We are aware that 7950XDAL303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor December 6, 2024 Outage - CHI121KVM – Chicago Datacenter
Started Dec 06, 2024, 08:01 AM UTC· resolved Dec 06, 2024, 08:01 AM UTC
- resolved Dec 06, 2024, 08:01 AM UTC
We are aware that CHI121KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor December 6, 2024 OUTAGE - NYRYZEN102 – New York Datacenter
Started Dec 06, 2024, 06:31 AM UTC· resolved Dec 06, 2024, 06:31 AM UTC
- resolved Dec 06, 2024, 06:31 AM UTC
We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor December 5, 2024 Outage - DE2000 Shared Hosting Server – Frankfurt Datacenter
Started Dec 05, 2024, 10:27 PM UTC· resolved Dec 05, 2024, 10:27 PM UTC
- resolved Dec 05, 2024, 10:27 PM UTC
We are aware that DE2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are still experiencing intermittent connectivity issues with this server, this is being looked into. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor December 4, 2024 OUTAGE - ATL141KVM – Atlanta Datacenter
Started Dec 04, 2024, 06:27 PM UTC· resolved Dec 04, 2024, 06:27 PM UTC
- resolved Dec 04, 2024, 06:27 PM UTC
We are aware that ATL141KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: It went down again, We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor December 4, 2024 Outage - DUB108KVM – Dublin Datacenter
Started Dec 04, 2024, 11:41 AM UTC· resolved Dec 04, 2024, 11:41 AM UTC
- resolved Dec 04, 2024, 11:41 AM UTC
We are aware that DUB108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. We apologize for the continued issues with this particular node, and are aware that it has had an unhealthy start. The symptoms it experiences seems to be quite sporadic, and we suspect that the motherboard may need to be replaced. We are working with the remote hands team in Dublin to accomplish this. For those who don't wish to wait on a resolution, as this was a recently deployed node, we can recreate customers on a different node upon request (if you have not used your VM yet). Otherwise, please allow us some additional time to work with the Dublin remote hands team to resolve this issue physically. UPDATE: A resolution strategy has been identified and is being put into motion. We have sent an email to customers hosted on DUB108KVM with additional information.
Minor December 3, 2024 OUTAGE - SEA137KVM – Seattle Datacenter
Started Dec 03, 2024, 07:52 PM UTC· resolved Dec 03, 2024, 07:52 PM UTC
- resolved Dec 03, 2024, 07:52 PM UTC
We are aware that SEA137KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor December 2, 2024 OUTAGE - NYRN181KVM – New York Datacenter
Started Dec 02, 2024, 07:51 PM UTC· resolved Dec 02, 2024, 07:51 PM UTC
- resolved Dec 02, 2024, 07:51 PM UTC
We are aware that NYRN181KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor December 2, 2024 OUTAGE - DUB108KVM – Dublin Datacenter
Started Dec 02, 2024, 04:09 PM UTC· resolved Dec 02, 2024, 04:09 PM UTC
- resolved Dec 02, 2024, 04:09 PM UTC
We are aware that DUB108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor December 2, 2024 OUTAGE - NYRN117KVM – New York Datacenter
Started Dec 02, 2024, 02:45 PM UTC· resolved Dec 02, 2024, 02:45 PM UTC
- resolved Dec 02, 2024, 02:45 PM UTC
We are aware that NYRN117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor December 2, 2024 OUTAGE - NYRN200KVM – New York Datacenter
Started Dec 02, 2024, 10:06 AM UTC· resolved Dec 02, 2024, 10:06 AM UTC
- resolved Dec 02, 2024, 10:06 AM UTC
We are aware that NYRN200KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor December 2, 2024 Outage - NYRN158KVM – New York Datacenter
Started Dec 02, 2024, 04:24 AM UTC· resolved Dec 02, 2024, 04:24 AM UTC
- resolved Dec 02, 2024, 04:24 AM UTC
We are aware that NYRN158KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor December 1, 2024 OUTAGE - SJ126KVM – San Jose Datacenter
Started Dec 01, 2024, 07:56 PM UTC· resolved Dec 01, 2024, 07:56 PM UTC
- resolved Dec 01, 2024, 07:56 PM UTC
We are aware that SJ126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor December 1, 2024 Outage - LAXSSD7003nerd2DC02 – Los Angeles DC-02
Started Dec 01, 2024, 11:28 AM UTC· resolved Dec 01, 2024, 11:28 AM UTC
- resolved Dec 01, 2024, 11:28 AM UTC
We are aware that LAXSSD7003nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor December 1, 2024 Re: [SCHEDULED MAINTENANCE] Backend Related Improvements -- NON CLIENT IMPACTING –
Started Dec 01, 2024, 05:10 AM UTC· resolved Dec 01, 2024, 05:10 AM UTC
- resolved Dec 01, 2024, 05:10 AM UTC
As a follow up to our previous maintenance (Incident ID 2576), we will soon be implementing the second and last phase of the backend optimizations towards RackNerd's web server infrastructure. RackNerd's Website and Client Portal will be undergoing scheduled maintenance for backend optimizations during the following timeframe: Maintenance Start Date: December 1, 2024 Maintenance Start Time: 11:00 AM PST Maintenance End Time: 12:00 PM PST Impact: The RackNerd Website and Client Portal may experience up to 10 minutes of downtime at any point within this maintenance window. Client servers and hosted services will not be affected and will remain online. If you require assistance during this maintenance timeframe, please e-mail us at [email protected], or submit a support ticket in our client area after the maintenance window is completed. We will be moving this status incident to active once the maintenance window commences. UPDATE: This is now in progress. UPDATE: This has been completed.
Minor November 30, 2024 Outage - fiber12 Shared Hosting Server – Los Angeles DC-02
Started Nov 30, 2024, 03:04 AM UTC· resolved Nov 30, 2024, 03:04 AM UTC
- resolved Nov 30, 2024, 03:04 AM UTC
We are aware that fiber12 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor November 30, 2024 Outage - CHI116KVM – Chicago Datacenter
Started Nov 30, 2024, 02:23 AM UTC· resolved Nov 30, 2024, 02:23 AM UTC
- resolved Nov 30, 2024, 02:23 AM UTC
We are aware that CHI116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor November 29, 2024 Outage - SJ193KVM – San Jose Datacenter
Started Nov 29, 2024, 12:44 PM UTC· resolved Nov 29, 2024, 12:44 PM UTC
- resolved Nov 29, 2024, 12:44 PM UTC
We are aware that SJ193KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor November 29, 2024 Outage - SJ182KVM – San Jose Datacenter
Started Nov 29, 2024, 10:27 AM UTC· resolved Nov 29, 2024, 10:27 AM UTC
- resolved Nov 29, 2024, 10:27 AM UTC
We are aware that SJ182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor November 29, 2024 Outage - NYRYZEN102 – New York Datacenter
Started Nov 29, 2024, 05:58 AM UTC· resolved Nov 29, 2024, 05:58 AM UTC
- resolved Nov 29, 2024, 05:58 AM UTC
We are aware that NYRYZEN102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor November 28, 2024 OUTAGE-NYRN199KVM 1h 35m New York Datacenter
Started Nov 28, 2024, 07:15 AM UTC· resolved Nov 28, 2024, 08:50 AM UTC
- resolved Nov 28, 2024, 07:15 AM UTC
We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
- resolved Nov 28, 2024, 08:50 AM UTC
We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor November 28, 2024 OUTAGE - NYRN252KVM – New York Datacenter
Started Nov 28, 2024, 05:10 AM UTC· resolved Nov 28, 2024, 05:10 AM UTC
- resolved Nov 28, 2024, 05:10 AM UTC
We are aware that NYRN252KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor November 27, 2024 OUTAGE - DAL162KVM – Dallas Datacenter
Started Nov 27, 2024, 04:24 PM UTC· resolved Nov 27, 2024, 04:24 PM UTC
- resolved Nov 27, 2024, 04:24 PM UTC
We are aware that DAL162KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor November 27, 2024 OUTAGE - LAXSSD2003nerd5DC02 & LAXSSD7002nerd2DC02 – Los Angeles DC-02
Started Nov 27, 2024, 09:55 AM UTC· resolved Nov 27, 2024, 09:55 AM UTC
- resolved Nov 27, 2024, 09:55 AM UTC
We are aware that LAXSSD2003nerd5DC02 & LAXSSD7002nerd2DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.
Minor November 27, 2024 OUTAGE - NYRN117KVM – New York Datacenter
Started Nov 27, 2024, 03:43 AM UTC· resolved Nov 27, 2024, 03:43 AM UTC
- resolved Nov 27, 2024, 03:43 AM UTC
We are aware that NYRN117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. It was a network related problem specific to this host node only, all VM's are now responsive again. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.