RackNerd Outage History

Started Nov 27, 2024, 01:04 AM UTC· resolved Nov 27, 2024, 01:04 AM UTC

1. resolved Nov 27, 2024, 01:04 AM UTC

   We are aware that SJ119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Read the full incident report →

Started Nov 26, 2024, 05:28 PM UTC· resolved Nov 26, 2024, 05:28 PM UTC

1. resolved Nov 26, 2024, 05:28 PM UTC

   A scheduled maintenance window event is currently ongoing within one of our cabinets in our Dallas datacenter, which impacts 6x physical hypervisors in this location (DAL137KVM, DAL138KVM, DAL139KVM, DAL140KVM, DAL141KVM, and DAL154KVM). Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is just about wrapped up, we will post an additional update shortly. Thank you for your patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Read the full incident report →

Started Nov 26, 2024, 08:20 AM UTC· resolved Nov 26, 2024, 02:12 PM UTC

1. resolved Nov 26, 2024, 08:20 AM UTC

   We are aware that SJ119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

2. resolved Nov 26, 2024, 02:12 PM UTC

   We are aware that SJ119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Read the full incident report →

Started Nov 26, 2024, 06:16 AM UTC· resolved Nov 26, 2024, 06:16 AM UTC

1. resolved Nov 26, 2024, 06:16 AM UTC

   We are aware that NYRN111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

Read the full incident report →

Started Nov 26, 2024, 05:33 AM UTC· resolved Nov 26, 2024, 05:33 AM UTC

1. resolved Nov 26, 2024, 05:33 AM UTC

   RackNerd's Website and Client Portal will be undergoing scheduled maintenance for backend related improvements at the following timeframe: Maintenance Start Date: November 27, 2024 Maintenance Start Time: 10:30 AM PST Maintenance End Time: 11:30 AM PST Affected Services: RackNerd Website & RackNerd Client Portal Scope of Work: We will be implementing backend related improvements/updates to the above services. The frontend of our website and the client area portal may be unavailable for up to 30 to 60 minutes during this time. Client servers will not be affected, and will remain online. If you require assistance during this maintenance timeframe, please e-mail us at [email protected], or submit a support ticket in our client area after the maintenance window is completed. We will be moving this status incident to active once the maintenance window commences. UPDATE: This is now in progress. UPDATE: This has been completed.

Read the full incident report →