RackNerd Outage History

Started Apr 21, 2025, 06:10 AM UTC· resolved Apr 21, 2025, 06:10 AM UTC

1. resolved Apr 21, 2025, 06:10 AM UTC

   We are aware that 7950XNY302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 21, 2025, 05:22 AM UTC· resolved Apr 21, 2025, 05:22 AM UTC

1. resolved Apr 21, 2025, 05:22 AM UTC

   We are aware that NYRN113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 20, 2025, 08:37 AM UTC· resolved Apr 20, 2025, 08:37 AM UTC

1. resolved Apr 20, 2025, 08:37 AM UTC

   We are aware that 7950XNY302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with 7950XNY302. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Apr 18, 2025, 01:55 PM UTC· resolved Apr 18, 2025, 01:55 PM UTC

1. resolved Apr 18, 2025, 01:55 PM UTC

   We are aware that "7950XSJ300" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 18, 2025, 12:55 AM UTC· resolved Apr 18, 2025, 12:55 AM UTC

1. resolved Apr 18, 2025, 12:55 AM UTC

   We are aware that DAL181KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 18, 2025, 12:28 AM UTC· resolved Apr 18, 2025, 12:28 AM UTC

1. resolved Apr 18, 2025, 12:28 AM UTC

   We are aware that NYRN199KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 17, 2025, 05:02 PM UTC· resolved Apr 17, 2025, 05:02 PM UTC

1. resolved Apr 17, 2025, 05:02 PM UTC

   We are aware that DUB100KVM and DUB106KVM are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: The issue on node DUB106KVM has been resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are currently looking into this node DUB100KVM further and will provide additional updates on this matter once we have more information. UPDATE: The issue on node DUB100KVM is also resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DUB106KVM. Our team is investigating this further. UPDATE: This node DUB106KVM is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Apr 17, 2025, 03:55 PM UTC· resolved Oct 13, 2026, 11:42 PM UTC

1. monitoring Apr 17, 2025, 03:55 PM UTC

   We are currently experiencing packet loss affecting a portion of our Strasbourg network, impacting certain network routes. Our network engineers are actively investigating and working towards a full resolution, which we expect to have in place soon. During this time, you may experience brief periods of intermittent availability. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal operations. We will continue to provide updates on this status incident as more information becomes available. Thank you for your understanding. UPDATE: The network issues appear to have subsided upstream and services are stable at this time. We are monitoring the situation closely and will be ready to react should any future recurrences of the issue occur. Further updates will be provided if needed. Thank you again for your understanding. In the meantime, we will move this status incident to “Watching/Monitoring” status.

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Started Apr 17, 2025, 12:30 PM UTC· resolved Apr 17, 2025, 12:30 PM UTC

1. resolved Apr 17, 2025, 12:30 PM UTC

   We are aware that DC-02 LAXSSD2014nerd5DC02 -LAXSSD2013nerd5DC02 LAXSSD2007nerd5DC02 LAXSSD2012nerd5DC02 LAXSSD2002nerd5DC02 LAXSSD2000nerd5DC02 LAXSSD2003nerd5DC02 LAXSSD2019nerd5DC02 nodes are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The issue has been resolved with the exception of 7 nodes which are still offline: LAXSSD2014nerd5DC02, LAXSSD2013nerd5DC02, LAXSSD2007nerd5DC02, LAXSSD2012nerd5DC02, LAXSSD2000nerd5DC02, LAXSSD2003nerd5DC02, LAXSSD2002nerd5DC02 UPDATE: The issue has been resolved for the rest of the host-nodes except "LAXSSD2013nerd5DC02". We are working on it UPDATE: A resolution strategy has been identified and put into motion for LAXSSD2013nerd5DC02 (affected clients were sent an email with details). We will be closing out this status incident at this time, we remain available 24x7 to assist. Please feel free to reach out to us via support ticket if you have any questions.

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Started Apr 16, 2025, 01:41 PM UTC· resolved Apr 16, 2025, 01:41 PM UTC

1. resolved Apr 16, 2025, 01:41 PM UTC

   We are currently performing emergency maintenance on our Dublin datacenter due to detecting early warning signs of a failing Power Distribution Unit (PDU) in one of our racks (Rack: DUB10.S1.52.R02.02). Our monitoring systems have identified abnormal power fluctuations indicative of a failing PDU. This requires immediate replacement of the affected PDU to prevent an uncontrolled outage scenario where devices could lose power unexpectedly. Impact: This maintenance affects only one rack in our Dublin facility, specifically the following VPS nodes: DUB099KVM, DUB109KVM, DUB100KVM, DUB107KVM, DUB106KVM, DUB110KVM, DUB102KVM, DUB104KVM, DUB105KVM, DUB108KVM Timeline: We expect this task to be completed within the next 4 hours (before 7 PM Dublin time). The request has already been placed with the datacenter remote hands team. To clarify, this does not mean there will be 4 hours of downtime. This is simply the total window of time allocated for the operation. Once the actual work begins, affected nodes may experience approximately 30 minutes of downtime during the PDU replacement. Our technical team is working closely with the remote hands team to complete the PDU replacement as quickly as possible to minimize service disruption. This intervention is necessary to maintain the reliability and stability of our infrastructure. We appreciate your patience and understanding. This incident will be updated as soon as the maintenance is completed or if there are any significant developments. UPDATE (April 16, 2025 - 7:00 PM Local Time): Work on the top half of the rack has been successfully completed, and the following nodes are now back online and operational: DUB099KVM, DUB109KVM, DUB100KVM, DUB107KVM The remaining nodes (DUB106KVM, DUB110KVM, DUB102KVM, DUB104KVM, DUB105KVM, and DUB108KVM) are still pending maintenance and will be addressed when the remote hands team completes the PDU replacement for the bottom half of the rack. Due to scheduling constraints with the datacenter's remote hands team, we need to extend this maintenance window. The maintenance for the remaining portion is now expected to be fully completed before 2:00 AM Dublin time (Apr/17/2025). Our technical team remains in close communication with the datacenter staff to ensure the replacement is performed as soon as possible. As previously stated, this is only the maintenance window, and does not indicate the total amount of downtime. Once the actual work begins, each node will experience approximately 30 minutes of downtime during the PDU replacement. We apologize for any inconvenience this extended timeline may cause and will continue to provide updates as we have more information. The reliability of our infrastructure remains our top priority. UPDATE (April 16, 2025 - 9:11 PM Local Time): The maintenance is now fully completed and all servers are back online and operational. Please open a support ticket if you are still experiencing any issues, and we'd be happy to assist.

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Started Apr 15, 2025, 09:48 PM UTC· resolved Apr 15, 2025, 09:48 PM UTC

1. resolved Apr 15, 2025, 09:48 PM UTC

   We are aware that MIA1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 15, 2025, 01:44 PM UTC· resolved Apr 15, 2025, 01:44 PM UTC

1. resolved Apr 15, 2025, 01:44 PM UTC

   We are aware that CHI112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 15, 2025, 09:55 AM UTC· resolved Apr 15, 2025, 09:55 AM UTC

1. resolved Apr 15, 2025, 09:55 AM UTC

   We are aware that SJ175KVM, SJ156KVM, SJ111KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 14, 2025, 12:06 PM UTC· resolved Apr 14, 2025, 12:06 PM UTC

1. resolved Apr 14, 2025, 12:06 PM UTC

   We are aware that "DUB099KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 13, 2025, 10:33 PM UTC· resolved Apr 13, 2025, 10:33 PM UTC

1. resolved Apr 13, 2025, 10:33 PM UTC

   We are aware that "DAL181KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 13, 2025, 06:29 PM UTC· resolved Apr 13, 2025, 06:29 PM UTC

1. resolved Apr 13, 2025, 06:29 PM UTC

   We are aware that "FR103KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 12, 2025, 01:58 PM UTC· resolved Apr 12, 2025, 01:58 PM UTC

1. resolved Apr 12, 2025, 01:58 PM UTC

   We are aware that "DUB102KVM" is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 12, 2025, 01:16 PM UTC· resolved Apr 12, 2025, 01:16 PM UTC

1. resolved Apr 12, 2025, 01:16 PM UTC

   We are aware that "MIA1000 Shared Hosting Server" Checking is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with MIA1000 Shared Hosting Server. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Apr 12, 2025, 09:18 AM UTC· resolved Apr 12, 2025, 09:18 AM UTC

1. resolved Apr 12, 2025, 09:18 AM UTC

   We are aware that CHI172KVM, CHI169KVM, CHI176KVM, CHI179KVM, and CHI171KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 12, 2025, 05:50 AM UTC· resolved Apr 12, 2025, 05:50 AM UTC

1. resolved Apr 12, 2025, 05:50 AM UTC

   We are aware that DAL102KVM, DAL135KVM, DALRYZEN100, DAL107KVM, DALRYZEN101, DAL185KVM, DALRYZEN103 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: The issue has been resolved with the exception of 5 nodes which are still offline: DAL102KVM, DAL135KVM, DAL107KVM, DAL185KVM, DALRYZEN103 UPDATE: The issue has been resolved with the exception of one node which is still offline: DAL102KVM UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 11, 2025, 04:32 AM UTC· resolved Apr 11, 2025, 04:32 AM UTC

1. resolved Apr 11, 2025, 04:32 AM UTC

   We are aware that 7950XNY301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 10, 2025, 12:06 PM UTC· resolved Apr 10, 2025, 12:06 PM UTC

1. resolved Apr 10, 2025, 12:06 PM UTC

   We are aware that ATL127KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 09, 2025, 10:04 PM UTC· resolved Apr 09, 2025, 10:04 PM UTC

1. resolved Apr 09, 2025, 10:04 PM UTC

   We are aware that DE2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 09, 2025, 05:40 PM UTC· resolved Apr 09, 2025, 05:40 PM UTC

1. resolved Apr 09, 2025, 05:40 PM UTC

   A scheduled maintenance window event is currently ongoing in our Singapore datacenter. Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. As mentioned in the scheduled maintenance details, the maintenance window is set for a 4 hour window, with actual downtime being anticipated to be around 30 minutes. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 09, 2025, 09:35 AM UTC· resolved Apr 09, 2025, 09:35 AM UTC

1. resolved Apr 09, 2025, 09:35 AM UTC

   We are aware that FR104KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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